From the Heart
As my patients know, I have a framed quote in my office by Maya Angelou that states “…I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” It has always been one of my favorite quotes and constantly inspires me and reminds me of what really matters. I along with my entire staff strive to make our patients feel important, heard, and cared for. We hope you feel us wrapping our arms around you whether you are here in the office, on the phone, or remoting in for a telehealth appointment. We care how we treat you and how it makes you feel.
I think during this COVID-19 crisis we have been reminded to pause and reflect on what really matters and I think that kindness and our daily attitude and how we react to situations are so critically important. I keep telling myself that this is a battle against an invisible disease but also it is a mental battle to keep positive, keep busy, keep motivated and keep faithful and strong. So, Advanced Audiology Family, I share with you one of my other favorite quotes from Charles Swindoll on Attitudes. I first posted this quote in my dorm room at Ohio University “several years ago” and I have always had this quote on hand so I can pause and reflect and reset. I am sure many of you are familiar with it, but may it be inspirational and may it remind us to control our controllables.
“The longer I live, the more I realize the impact of attitude on life. Attitude, to me, is more important than facts. It is more important than the past, than education, than money, than circumstances, than failures, than successes, than what other people think, say, or do. It is more important than appearance, giftedness or skill. It will make or break a company…a church…a home. The remarkable thing is we have a choice every day regarding the attitude we embrace for that day. We cannot change our past…we cannot change the fact that people will act in a certain way. We cannot change the inevitable. The only thing we can do is play the one string we have, and that is our attitude…I am convinced that life is 10% what happens to me and 90% how I react to it. As so it is with you…we are in charge of our Attitudes”